Within this article:
➜ End of Year
➜ New Year
➜ Term Changes
Help with troubleshooting
View our FAQ article on troubleshooting: Troubleshooting FAQs
End of Year
What steps should we take at the end of the school year?
As the school year comes to a close, it's important to revoke access to digital content for classes and users who no longer require it. Then old classes and users can be deleted. These steps must be completed in the Portal.
➜ Guide: End of Year Process
If you use Class Codes for GSEonline access, follow the guide below to prepare for the new school year:
➜ Guide: New Year Process: Class Codes
Is there any action required regarding the district or school admin accounts at the end of the year?
If there are new administrators, they can be added to district or school accounts from the Admin Center. If administrators will no longer need account access, they can also be disabled or deleted from the Admin Center.
Guides:
➜ Creating Admin Accounts
➜ Deleting Admin Accounts
➜ Disabling & Enabling Admin Accounts
New Year
When should we prepare for the start of the year?
We suggest updating and confirming your roster information by mid-summer. If you have rostered with us during the previous school year and have no roster changes, there's no need for you to reach out to us. If you have chosen automated rostering and have updated roster information, you can reach out to our team by submitting a help ticket.
What steps should we take before the beginning of the school year?
Once the end of year process is complete, new classes and users can be added and content can be distributed to them. The new year process varies depending on your chosen rostering method.
Automated Rostering:
To add new classes and users, updated roster data must be sent over. First update and send the roster to our help team. Next, wait for it to sync. You can check the sync status within the Portal. Finally, confirm new classes and users have been added. Once new classes and users have been added, content can be distributed to them in bulk or individually.
➜ Guide: New Year Process: Automated Rostering
Manual Rostering:
New classes and users can be added individually or in bulk using the Bulk Upload feature. Once new classes and users have been added, content can be distributed to them in bulk or individually.
➜ Guide: New Year Process: Manual Rostering
Class Codes:
Before the new year begins, reach out to our help team to request new class codes. The easiest way to reach us is by submitting a help ticket.
➜ Guide: New Year Process: Class Codes
Too many schools, classes, and/or users were synced, how can this be corrected?
If there are too many schools, classes, and/users after a sync, you can correct this using the Selective Sync tool. This tool allows you to choose which schools, classes, and users are synced.
➜ Guide: Selective Sync
Is there any action required regarding the district or school admin accounts at the beginning of a new year?
If there are new administrators, they can be added to district or school accounts from the Admin Center. If administrators will no longer need account access, they can also be disabled or deleted from the Admin Center.
Guides:
➜ Creating Admin Accounts
➜ Deleting Admin Accounts
➜ Disabling & Enabling Admin Accounts
Term Changes
How can I make term changes?
Semester or term changes can be made in the Administrator Portal.
➜ Guide: Term Changes: Automated Rostering
➜ Guide: Term Changes: Manual Rostering