Within this article:
➜ Digital Access
➜ Rostering
➜ SSO & LTI
➜ Other
➜ Digital Service Packages
Help with troubleshooting
View our FAQ article on troubleshooting: Troubleshooting FAQs
Digital Access
What is the difference between GSEonline and the Portal?
GSEonline is our eReader platform which houses digital textbooks and supplementals which can be opened in the Reader. This platform is where students and teachers can access digital content. The Portal is the administrator platform where schools, classes, and users are created, managed, and distributed licenses to be able to access GSEonline. This platform is used by school or district admins to manage schools, classes, and users.
What are the system requirements for digital access?
➜ Learn More: System Requirements
Who will use and manage GSEonline and Portal accounts?
GSEonline Accounts (Student & Teacher Accounts): These accounts will be used by students and teachers to access the reader. GSEonline accounts are created and managed from the Portal by District or School administrators.
Portal Accounts (District & School Administrator Accounts): These accounts are used by District or School administrators. These administrators will use the accounts to login to the Portal where they are responsible for managing schools (District only), classes, and users. Changes to school rosters, digital content distribution, and class and users management can be done by these administrators from their Portal accounts.
Who manages digital access for a district or school?
District and School administrators manage digital access from the Portal. In the Portal, they can distribute content, update school/class rosters, update class and user details, and more.
➜ Learn more about District Accounts: District Accounts
➜ Learn more about School Accounts: School Accounts
Rostering
What rostering methods are compatible with the Portal?
Manual Rostering, OneRoster, Google Classroom (Individual schools only), ClassLink, and PowerSchool Universal Rostering Plugin
How do I send over roster data?
Roster data can be sent via your selected rostering method.
Tip: If your district or school has not purchased digital content licenses for all schools or classes, you only need to send over the pertinent data.
Why is my roster data not uploading?
There are several possible reasons why roster data may not upload.
Here are some tips to avoid issues:
1. Use the provided template
2. Follow the template instructions for data formatting
If you are still having issues and have completed all these steps, please submit a ticket to our help team.
Why has my roster data not updated?
If new roster data has not synced, you should first check when the data was last synced and whether it was successful.
➜ Guide: Checking Sync Status
Too many schools, classes, and/or users were synced, how can this be corrected?
If there are too many schools, classes, and/users after a sync, you can correct this using the Selective Sync tool. This tool allows you to choose which schools, classes, and users are synced.
➜ Guide: Selective Sync
What is selective sync and why would I use it?
Selective Sync allows you to choose which schools, classes, and users are synced to the Administrator Portal. If a large about of data is sent, this tool can be used to ensure only those that need access get it.
➜ Guide: Selective Sync
Can rostering method be changed?
Yes, rostering method can be changed. However, it is important to note that if the roster method is changed, previous data will be erased.
If licenses expires, and a new order with the same content is purchased, will existing teachers retain their UGC (consumer-generated content) data?
Yes, UGC data will be retained.
What apps must be assigned/added when onboarding with ClassLink?
One requirement for a ClassLink integration is that the school/district must enable and share their roster data in the ClassLink Management Roster with our Gibbs Smith Education App.
Once the Gibbs Smith Education App has been added, the account admin must then assign the Gibbs Smith Education 3.0 ClassLink App to all users who need access to GSEonline.
SSO & LTI
What SSO options does GSEonline support?
GSEonline supports ClassLink, Google Classroom, and SAML. Rapid Identity SSO and Azure SSO are supported via SAML.
What LTIs are compatible with GSEonline?
GSEonline supports LTI 1.1 and LTI 1.3. To configure an LTI, first let us know whether your LTI is 1.1 or 1.3.
Is GSEonline compatible with Schoology?
Yes, GSEonline can be configured as an external application on Schoology. To configure the Schoology LTI, a compatible automatic rostering method must be selected. The compatible automated rostering methods are OneRoster API, and OneRoster SFTP.
Yes, GSEonline can be configured as an external application on Canvas. To configure the Canvas LTI, a supported automatic rostering method must be selected. The supported automated rostering methods are Classlink, OneRoster API, and OneRoster SFTP.
Can ClassLink be used with an LTI?
No, ClassLink cannot be used with an LTI.
Can Google Classroom be used with an LTI?
No, Google Classroom cannot be used with an LTI.
I have successfully uploaded a Google SSO Bulk Upload sheet, but users are unable to login with Google SSO on GSEonline
This may mean Single Sign-On is not enabled in your organization's Google domain. To resolve this issue, login to the Google Admin Console and complete the steps under the Configure the SSO profile for your organization section in the guide below:
➜ Guide: Google: Set up SSO for your organization
Other
What are the technical requirements for GSEonline and the Portal?
Requirements can be found in the Technical Requirements guide.
No, GSEonline currently does not support Clever.
I found Gibbs Smith in my search on Clever, why?
The only supported functionality of Clever is with the Gibbs Smith SSO Saved Passwords application. This application saves user passwords. To use this application, you must have already created all user accounts. GSEonline does not support rostering or SSO with Clever.
What authentication services does GSEonline support?
GSEonline supports SAML, Azure, and OAuth.
What URLs need to be whitelisted for GSEonline and the Portal?
Both of the URLs listed below must be whitelisted:
➜ GSEonline URL: https://www.gseonline.us
➜ Administrator Portal URL: https://portal.gseonline.us
How can I change my login email?
Currently there is no way to change your login email for the Portal or GSEonline. If you would like to request an email change, please submit a ticket to our help team.
My school/district email client has changed, how can I update my login?
If you school or district email client has changed you will need assistance from the GSE help team, please submit a ticket.
What is Experience State History (ESH)?
All references to Experience State History (ESH) are no longer applicable. All platform features can be accessed on GSEonline.
Where are the USB thumb drives?
All references to USB thumb drives are no longer applicable. All documents and can be accessed on GSEonline.
Digital Services Packages
What is the Essential Support Digital Package and what services are included?
Gibbs Smith Education offers three digital support packages to meet your support needs, Essential, Comprehensive, and Premium.
What is the Essential Support Package and what services are included?
Onboarding
• Initial account set-up completed by GSE Digital Team
• System access instructions and day-to-day account management instructions provided via email and/or Knowledge Base links
• Content distribution instructions provided via Knowledge Base links
• Product Implementation Training: Foundational training on how to use GSEonline provided by Sales Team
Account Management
• Digital account managed by teacher or another designated individual
• Day-to-day account management of adding users and classes, distributing content licenses, resetting passwords, and notifying users of account details completed by Digital Account Admin
• Email notifications of account management processes to complete specific to the time of year
System Troubleshooting
• Help requests via online help ticketing system
• GSEonline system issue support
• Knowledge Base for step-by-step guides and informative articles
What is the Comprehensive Support Package and what services are included?
Onboarding
• Initial account set-up and user account creation via supported rostering method completed with guidance from GSE Digital Team
• System access and day-to-day account management instructions provided via Knowledge Base links and/or virtual meeting
• Content distribution instructions provided via one of the following:
• Knowledge Base links
• Guidance via virtual meeting
• Completed by GSE Digital Team
• Product Implementation Training: Foundational training on how to use GSEonline provided by Sales Team
Account Management
• Digital account managed by designated individual at each school or district
• Day-to-day account management of adding users and classes, distributing content licenses, resetting passwords, and notifying users of account details completed by Digital Account Admin for each school or district
• Email notifications and reminders for account management processes specific to the time of year
System Troubleshooting
• Help requests via online help ticketing system
• GSEonline system issue support
• Rostering or SSO troubleshooting and resolution
• Knowledge Base for step-by-step guides and informative articles
What is the Premium Support Package and what services are included?
Onboarding
• Initial account set-up and user account creation via supported rostering method completed with hands-on assistance from GSE Digital Team
• System access and day-to-day account management instructions provided during onsite visit and/or virtual meeting as needed
• Content distribution completed by GSE Digital Team with onsite support with remote follow up
• Product Implementation Training: Foundational training on how to use GSEonline provided by Sales Team with onsite support with remote follow up
Account Management
• Digital account managed by one point of contact at the district
• Day-to-day account management of adding users and classes, distributing content licenses, resetting passwords, and notifying users of account details completed by Digital Account Admin for each school or district, with virtual support from GSE Digital Team as needed
• Email notification and coordination of account management processes for GSE Digital Team to complete specific to the time of year
System Troubleshooting
• Help requests via online help ticketing system with priority status
• GSEonline system issue support
• Rostering or SSO troubleshooting and priority resolution
• Knowledge Base for step-by-step guides and informative articles