Checking Sync Status

Learn how to check the last sync status and download a sync report in the Administrator Portal

1. Login to a District account

Tip: If you are unsure whether you are in a school level or district level account, check out the guides below:

School Accounts
District Accounts

2. Click "Schools" at the top of the page

Note: If you do not see a Schools option, you may be logged into a School account


3. Click "Sync All Data"kb_css_2

4. Click "Check last sync status"kb_css_3

5. Here you can details about the last sync

  • Status: This will be marked either Success or Failed
  • Last Sync Date: The date when the last sync was attempted
  • Users: # of users synced
  • Classes: # of classes synced
  • Orgs: # of schools synce
  • Enrollments: # of users placed into classes


6. To download the information, click the icon next to "Download Log"kb_css_5

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