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      Checking Sync Status

      Learn how to check the last sync status and download a sync report in the Administrator Portal

      1. Login to a District account

      Tip: If you are unsure whether you are in a school level or district level account, check out the guides below:

      • School Accounts
      • District Accounts

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      2. Click "Schools" at the top of the page

      Note: If you do not see a Schools option, you may be logged into a School account

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      3. Click "Sync All Data"kb_ap_sync

      4. Click "Check last sync status"kb_ap_css_01

      5. Here you can details about the last sync

      • Status: This will be marked either Success or Failed
      • Last Sync Date: The date when the last sync was attempted
      • Users: # of users synced
      • Classes: # of classes synced
      • Orgs: # of schools synced
      • Enrollments: # of users placed into classes

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      6. To download the information, click the icon next to "Download Log"kb_ap_css_03


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