Learn how to set or change the password for an existing user in the Administrator Portal
Note: Changing password is not advised for users where the school or district manages rostering via automated methods or SSO
Guides within this article:
➜ Setting or Changing Password for Individual Users
➜ Setting or Changing Password for Multiple Users
Setting or Change Password for Individual Users
1. Click "Users" at the top of the page![kb_users](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/kb_users.png?width=688&height=337&name=kb_users.png)
2. (District Accounts Only) Click the School Selection from the top of the page and select which school you would like to manage users and classes for![kb_district_select_school](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/kb_district_select_school.png?width=688&height=337&name=kb_district_select_school.png)
3. Click "Users" from the left panel![kb_rcfu_1](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Content/Revoking%20Content%20from%20Users/kb_rcfu_1.png?width=688&height=337&name=kb_rcfu_1.png)
4. Click on the user you would like to set a password for from the list or by using the search feature![kb_users_04](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Navigating/Users/kb_users_04.png?width=688&height=329&name=kb_users_04.png)
5. Click "Set Password"![kb_users_06](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Navigating/Users/kb_users_06.png?width=688&height=329&name=kb_users_06.png)
6. Follow the guidelines to create a password, then click "Submit"![kb_scup_01](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_01.png?width=688&height=342&name=kb_scup_01.png)
7. User password will now be set![kb_scup_02](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_02.png?width=688&height=284&name=kb_scup_02.png)
Setting or Change Password for Multiple Users
1. Click "Users" at the top of the page![kb_users](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/kb_users.png?width=688&height=337&name=kb_users.png)
2. (District Accounts Only) Click the School Selection from the top of the page and select which school you would like to manage users and classes for![kb_district_select_school](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/kb_district_select_school.png?width=688&height=337&name=kb_district_select_school.png)
3. Click "Users" from the left panel![kb_rcfu_1](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Content/Revoking%20Content%20from%20Users/kb_rcfu_1.png?width=688&height=337&name=kb_rcfu_1.png)
4. Click the checkboxes next to the user(s) you would like to set a password for![kb_scup_03](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_03.png?width=688&height=334&name=kb_scup_03.png)
5. Click "Set Password"![kb_scup_04](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_04.png?width=688&height=334&name=kb_scup_04.png)
6. Click "Proceed"![kb_scup_05](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_05.png?width=688&height=342&name=kb_scup_05.png)
7. Follow the guidelines to create a password and click "Submit"![kb_scup_01](https://help.gibbssmitheducation.com/hs-fs/hubfs/Digital%20Team/Knowledge%20Base/Portal/Managing%20Users/Setting%20or%20Changing%20User%20Passwords/kb_scup_01.png?width=688&height=342&name=kb_scup_01.png)
7. The password will now be set for all selected users
Having trouble? Try enabling pop-ups and clearing cache and cookies.