Deactivating Users

Learn how to deactivate users in the Administrator Portal

Important: Once deactivated, a user will not be able to access the reader until reactivated. To learn how to reactivate a user, use the guide below:

Reactivating Users

Note: If a user is deactivated, they will still retain content licenses. Content will need to be revoked from the user before the license can be redistributed to another user.

Revoking Content from Users

1. Click "Users" at the top of the pagekb_users

2. (District Accounts Only) Click the School Selection from the top of the page and select which school you would like to manage users and classes forkb_district_select_school

3. Click "Users" from the left panelkb_rcfu_1

4. Click on the user you would like to deactivate from the list or by using the search featurekb_users_04

5. At the bottom of the user profile, click "Deactivate"

Important: If there is a button which says Activate then the user has already been deactivated


6. In the pop-up, click "Yes, Deactivate it"kb_dactu_02

7. The user will now be deactivatedkb_dactu_03

Having trouble? Try enabling pop-ups and clearing cache and cookies